Return policy
We are following the industrial best practices in handling all of your orders. All of our orders are checked for order and quality accuracy upon shipping out of our Partner's Studios/Factories. Although we are try our best to minimize the errors, things might still happen. Please be aware that not all of our statues are ready for delivery. Some of them need to be pre-ordered. We guarantee top quality on all of our Resin Statues as they are numbered and authentic.
Also note that all sales are final and Non-Refundable, you can only cancel 24 hours after the order is placed. If you cancel the order within this period there will be a 5% charge to the refund amount.
Please refer to table below for the conditions of our Return/ Refund Policy.
| Condition | Policy |
| Product is Out of Stock. | Refundable |
| PRE-ORDER Products | Non-refundable |
| Change of mind. | Non-returnable/ Non-refundable |
| Sale/ Promotion Product. | Non-returnable/ Non-refundable |
| Opened and used products. | Non-returnable/ Non-refundable |
| Product is damaged, malfunction or with manufacturing defect upon receive. (Please refer to the Damaged Goods section | Non-returnable/ Non-refundable |
| Damaged due to user negligence, misuse or abuse. (exposure to high heat, chemicals, open flame, sharp objects, etc.) | Non-returnable/ Non-refundable |
| Products obtained from sources other than the official website | Non-returnable/ Non-refundable |
Note: If you are interested in ordering any statues, please feel free to contact me at [email protected]